Complaints Procedure
We are dedicated to providing a high-quality service, and we strive to ensure that we maintain this at all times.
If you have any questions or concerns about the policy or the handling of a claim please contact M & M Underwriting Limited, through whom this policy was arranged, at:
M & M Underwriting Limited
Suite 8a Marshall House
124 Middleton Road
Morden
Surrey
SM4 6RW
Telephone Number: +44 (0)20 8687 4137
Email: gary@mmunderwriting.co.uk
If you wish to make a complaint, you can do so at any time by referring the matter to:
Complaints Department
XL Catlin Services SE, UK Branch
20 Gracechurch Street
London
EC3V 0BG
Telephone Number: +44 (0)20 7743 8487
Email: axaxlukcomplaints@axaxl.com
XL Catlin Services SE acts on Our behalf in the administration of complaints.
If you remain dissatisfied after the Complaints Department has considered your complaint, or you have not received a final decision within eight (8) weeks, you can refer your complaint to the Financial Ombudsman Service at:
Exchange Tower
London
E14 9SR
United Kingdom
Email: complaint.info@financial-ombudsman.org.uk
Telephone Number:
From within the United Kingdom: 0800 0234 56767
(calls to this number are free on mobiles and landlines)
Or 0300 1239 123
(calls to this number costs no more than calls to 01 and 02 numbers)
From outside the United Kingdom
Telephone Number: +44 (0)20 7964 0500
Fax Number: +44 (0)20 7964 1001
Text Number: 07860 027 586
Call Back Service
The Financial Ombudsman Service can look into most complaints from
consumers and small businesses. For more information contact them on the above number or address, or view their website: www.financial-ombudsman.org.uk
Working together
Working with M & M Underwriting gives direct access to an empowered decision maker who can offer a tailored response, quickly.